Our Rental Policy

General

• All prices are stated in TTD (Trinidad and Tobago Dollar).
• Website prices stated are for per-day rental and do not include delivery, setup and/or break-down charges.
• Additional rental charges will be incurred if items are not able to be returned on dates contracted.
• A 50% non-refundable down payment is required to reserve an order.
• At least 48 hours notice of cancellation must be given for any refunds to be issued.
• Orders cancelled the day before, the day of, or at the time of delivery are non-refundable.
• Refunds or credit will not be issued for any items ordered but not used.
• Prices displayed on the website are subject to change without notice.
• By accepting confirmation of your order you are agreeing to our Rental Policy as the Terms and Conditions to which you will be contracted.

Bookings

• A 50% non-refundable down payment is required to reserve an order. Please note that a quote does not guarantee a booking, nor does it reserve any items.
• The balance payment is due prior to the date of your event, once your final invoice is sent to you. All balance payments must therefore be made prior to, or upon the delivery of your items at your venue.
• Purchase orders are accepted only from registered companies that hold an account with Perched. Account holders can secure an order with a purchase order and pay the balance within 30 days of the event. To ask about opening a company account, please email hello@perched.tt.
• We charge a standard security deposit fee of $500 TTD per order. This covers any damages or late returns of the items (for the DIY collection service). The security deposit is separate from the order total and the down payment. It must be paid before items are delivered and is refunded at the end of the calendar month, once all items have been returned in good order. Refunds are made by bank transfer. 
• If there is an accidental breakage of an item, we will assess any damage caused and let you know the cost to repair. The difference of the deposit fee will be refunded back to you. 
• All requests and booking fees are calculated based upon per-day rental periods. Collections to be made after 12.00pm on the last day of your event will be considered an additional complete day.
• All orders require our approval once a quote request is made via the website. Once a quote is requested,  we will check the availability of your required items, following which you will receive an email confirmation detailing the final quote, delivery fee and the 50% deposit amount.
• Instructions will be provided regarding how to pay the deposit within this order confirmation email also.
• Prior to your event, you will receive an invoice via email requesting the balance of payment.
• Bookings can be made up to 4 months before your event but no earlier than 24 hours in advance. 
• All bookings have a minimum hire order of $1,000 TTD (excluding delivery), except for DIY bookings (meaning you pick up from and return to our office at 90 Picton Street, Port of Spain, Trinidad & Tobago) which have a minimum hire order of $650 TTD.

Delivery & Collection

• Delivery and set up costs will be calculated based upon each order and will only be provided within the quote following your reservation request.
• Delivery & pick up charge is quoted as a round-trip fee.
• Delivery & pick up charges are based on time and location of the delivery.
• Normal delivery and collection hours are Monday to Saturday, 8:00 AM to 5:00 PM.
• Deliveries can be arranged after 4:30pm the day before your event at no extra charge.
• Collections to be made after 12:00pm on the last day of your event will be considered and charged as an additional complete day.
• Delivery & pick up outside of our normal hours will incur additional charges such as late night or holiday.
• It is the responsibility of the renter to inform us of potential delivery obstacles, such as driveways not accessible by a truck, narrow doorways or small elevators. We will not be responsible if the items cannot be loaded onto a location due to obstacles.
• All items must be available for collection at the place of delivery.
• Delivery prices quoted via the website may be subject to change before any booking is approved.

Product Care

• Customers are fully responsible for care and use of furniture whilst in their possession.
• All equipment must be protected from weather at all times, unless otherwise stated as waterproof.
• Customers will be charged up to the value of replacement of furniture if any damage is incurred due to improper use or care.
• During the period of hire, the hirer is responsible for the items and must insure against all risk.
• Furniture must be used for its intended purpose only. We will not accept liability for any damage or injury to goods or persons caused by misuse of the hired furniture.
• Decorative items such as arches and backdrops are strictly for ornamental purposes only. Any misuse of the product such as climbing or suspending heavy objects will result in damage to the product.
• Any damage caused to hire goods, beyond reasonable wear and tear, will be the responsibility of the hirer. Any repair work necessary as a result will be chargeable.
• Some furniture is handmade and constructed from naturally occurring products, and may vary in shades and consistency. Some imagery on our website and social media can therefore only serve as a representation of the furniture provided.
• Furniture must be kept away from sources of ignition or excessive heat. Our furniture is not fire resistant.
• Any issues which may arise from improper setup of items from self-assembly, DIY collections or movement of items following delivery are the responsibility of the customer.

Payment

• Cheque Payment: Please make all cheques payable to Perched Events Limited. All cheques must be mailed or delivered to Perched, 90 Picton Street, Port of Spain, Trinidad & Tobago. Please contact +1 (868) 395-4880 or email hello@perched.tt if you wish to arrange to have a cheque delivered. All deposit cheques must be cleared before the date of your event.
• Cash Payment: Cash payments must be paid in full on or before the delivery date of your reservation.
• Bank Deposit: Our bank and account number are provided in your order confirmation email. You will need to deposit the total deposit cost of your order. Once the deposit is made, please email the deposit slip to hello@perched.tt. Upon confirmation of the deposit your order will be processed.
• Online Bank Transfer: Our bank and account number are provided in your order confirmation email. You will need to deposit the total deposit cost of your order. Once the transfer has been made, please email a screenshot of the transaction receipt to hello@perched.tt. Upon confirmation of the deposit your order will be processed.

Disclaimer

• We shall in no way be held responsible or accountable for any injury, death or loss of income caused to yourself or any third parties or properties due to the hire of equipment or provided services by us.