How does booking with Perched work?

Short answer

Every Perched order starts as a quote request. Our team checks availability, emails you a confirmation with the final quote, then you pay a 50% non-refundable down payment and a separate $500 TTD refundable security deposit, receive a balance invoice before your event, and pay the balance on or before delivery. You can book online from 4 months ahead until 24 hours before your event.

Every order starts as a quote request, is approved by our team after we check availability, and is reserved once the 50% down payment is paid.

How does booking with Perched work?

Every order starts as a quote request and is confirmed by our team after we check availability. The steps run in this order.

  1. Add the items you want to a quote request on our website. Choose how many days you need and the day you need the items from.
  2. We check the availability of your items. A quote does not reserve them.
  3. We email you an order confirmation with the final quote, the delivery fee and the 50% deposit amount, plus instructions on how to pay.
  4. You pay the 50% non-refundable down payment to reserve your order. The refundable $500 TTD security deposit is a separate payment: it can follow the down payment, but must be paid before your items are delivered. Once we confirm the payment, your order is processed.
  5. Before your event, we email you an invoice for the balance.
  6. You pay the balance on or before delivery. We deliver your items to your venue and collect them afterwards.

How far ahead can I book?

You can book online from 4 months before your event until 24 hours before it. For anything outside that window, call +1 (868) 395-4880 or email hello@perched.tt.

Check that the delivery dates and times on your quote are accurate and finalised at least 48 hours before delivery. Please also check your venue’s delivery and pick-up times.

What do I need to have ready?

You need your contact details, event details and payment ready when you place an order.

  • Billing address, phone numbers and email.
  • Shipping address, on-site contact and contact phone. These are useful if the location is residential or remote.
  • Event date, time and duration.
  • Delivery date and time, if we are to deliver, and pick-up date and time, if we are to collect.
  • A 50% down payment, or a purchase order for companies that hold an account with us, plus the $500 TTD refundable security deposit.

Does a person approve every order?

Yes. All orders require our approval once a quote request is made via the website.

We check the availability of your items first, then you receive an email confirming the final quote.

Can my company book with a purchase order?

Purchase orders are accepted only from registered companies that hold an account with Perched. Account holders can secure an order with a purchase order and pay the balance within 30 days of the event.

To ask about opening a company account, please email hello@perched.tt. If your business hires from us often, a company account comes with a billing cycle and a line of credit.

Can I view items before I book?

Yes, by appointment only. Our items are stored disassembled at our office at 90 Picton Street, Port of Spain, so they cannot be viewed on a walk-in basis. We can arrange a viewing of certain items if you want to see something specific before booking.

Give us as much notice as you can. This is not possible for our larger items that are constructed on site, such as our arches. Use our contact page to arrange a viewing, and see the rental policy for the full booking terms.

Frequently asked questions

How do I pay the down payment?

Our bank and account number are provided in your order confirmation email. After a bank deposit, email the deposit slip to hello@perched.tt, or after an online transfer, email a screenshot of the receipt, and your order is processed once the deposit is confirmed.

Can I pay the down payment by cheque?

Yes. Make cheques payable to Perched Events Limited. All deposit cheques must be cleared before the date of your event.

Can I change my order after I have booked?

Individual items can be cancelled from your order at any time before delivery, as long as they were not specially ordered for your event. The change can be amended on your invoice.

How quickly will you reply to my enquiry?

We aim to respond to all enquiries within one business day. Enquiries can be sent through the form on our contact page.

When do you prefer to deliver and collect?

We prefer to deliver the day of your event and pick up the day after the event whenever possible. The delivery dates do not count towards the rental price, only the days the items are actually being used.

Sources

  • Perched Wedding & Event Rentals, Our Rental Policy, September 2026. Last updated September 2026.
  • Perched Wedding & Event Rentals, Frequently Asked Questions, September 2026. Ordering, payment and viewing questions.
  • Perched Wedding & Event Rentals, Contact Us, September 2026. Viewings by appointment only.

Last checked: 30 September 2026 by Perched Wedding & Event Rentals.